Some customers are just not worth it

There is a golden rule in life that I go by “You get what you pay for”. I have potential clients that come to me and want to know why my rates are cheaper than the “other guy”. They want my quality service and the next guys rates. It just does not work. Some one came to us recently. He complained about our rates. When we asked him why he was moving over to us he responded “well my current carrier is down some times for hours”. PEOPLE YOU GET WHAT YOU PAY FOR !!!! If you want quality service you are going to pay for it. Teliax for instance charges 2 cents a minute to the US. Some consider this a bit high, however they have great customer service. If there is an issue generally they are great at solving it.

I had a client who wanted to host his Asterisk server from his home off his cable line to save money. I explained him that it was not worth it and that a server in a data center would be worth his while. He went with hosting it in his home. Two months later I get a call at 1:00 AM from him begging me to switch him over to a server in a Data center. He was on a conference call and the quality was horrible. He lost a deal worth all over $30,000. Was it worth it for him to go cheap on the $200.00 a month hosting ?

Remember – Y.G.W.Y.P.F (You Get What You Pay For).

/D

Leave a comment

Leave a Reply