Consumers: Think before you complain

A client of ours just called me all nervous that his Fax2Email was not working and there must be something wrong with his line. I was a bit alarmed because I didn’t remember him signing up for Fax2Email (yes I know what most clients have. We are known for our one on one approach to our clients). He gave me the phone number that he was having issues with and I was not able to find it in our system. Turns out he was using some one else for his faxes and he decided to call me first. Aren’t our clients nice ?

/D

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